It can be difficult, dealing with the cyberitic (if sybaritic, then why not cyberitic?) world.<\/p>\n
I received this week a warning that Comcast\u2019s servers had been hacked, and I should therefore change my password. I am grateful to my brain that I can remember my password, life being thusly iffy when you reach a certain age.<\/p>\n
So I ventured to Comcast’s cyberitic place.<\/p>\n
I notified the place that I should like to change my password. The place did not object, but it replied that I had to answer a question, a matter of security, the only way of proving who I allegedly am: \u201cWhat is your favorite beverage?\u201d\u00a0 I believe this question was once upon a time posed to me to be used in case I did not seem to be who I am, and would therefore answer the question correctly, proving I was who I said I am and not an imposter. I answered, I suppose, accordingly. It was many years ago when I did this.<\/p>\n
It now occurs to me that my favorite beverage lo those many years ago might have been bourbon. I cannot remember what I put as my favorite beverage those many years ago. I do not like the word “beverage.” It does not sound liquid, but rather like a condition, as in one might be in an advanced state of beverage, possibly of excessive belching.<\/p>\n
But I digress.\u00a0I tried \u201cwater.\u201d This answer was not acceptable. Nor was \u201cjuice.\u201d Or \u201cvodka.\u201d I tried others and eventually concluded that this was a futile cyberitic business. I saw a button that invited me to chat online with Comcast. This was help in the offing, just what I needed. A little help from my friends.<\/p>\n
I clicked the button. A box appeared in which I was asked to describe the problem. Early on in life I ran across the axiom that \u201ca problem well defined is a problem half solved.\u201d Having tried over many years to implement this tidbit of wisdom, I discovered it was bullshit.<\/p>\n
Nevertheless, I believe I described the problem as succinctly as possible. What follows is a transcript of my \u201cchat.\u201d I swear that the following is a relatively accurate replication of the transcript, which I have presented in italics because I like italics because they look fancy. (The arrows {>} are as they appeared in the chat transcript.)<\/p>\n
Chat ID: 756C25AF-2B05-49BF-82D9-AFA881690AFF<\/i><\/p>\n
Problem: Can\u2019t remember answer to security question. Am I supposed to change my password or what?<\/i><\/p>\n
Sukhraj> Hello STEPHEN & EDITH. Thank you for contacting\u00a0Comcast Live Chat Support. My name is Sukhraj. Please give me a moment to review your information.<\/i><\/p>\n
STEPHEN & EDITH > My issue. Can\u2019t remember answer to a security question. Am I supposed to change my password or what?<\/i><\/p>\n
Sukhraj> My pleasure to have you on this chat! <\/i><\/p>\n
Sukhraj> I understand that you want to access your Comcast account and need yur login information, am I correct?<\/i><\/p>\n
Sukhraj> Please provide me the username you need a password reset for and also if you use it primarily for account management or email?<\/i><\/p>\n
Sukhraj> Stephe,m Meanwhile, let me tell you about our Comcast Guarantee, we are available to answer your questions at your convenience, 24 hours a day, 7 days a week either online or email.<\/i><\/p>\n
Sukhraj>To better assist you, do you mind if I ask you a few questions?<\/i><\/p>\n
Sukhraj> To protect your account I will need to verify some additional information. Would you please provide me with the last 4 digits of your social security number?<\/i><\/p>\n
STEPHEN & EDITH > Look, we got an email saying we should change our passwrd because of an enormous security breach. Is that true or what?<\/i><\/p>\n
Sukhraj> After some time you have to change your password just for your account security.<\/i><\/p>\n
Sukhraj> So that nobody can hack your account.<\/i><\/p>\n
STEPHEN & EDITH > Doesn\u2019t answer the question.<\/i><\/p>\n
Sukhraj> Once you ae able to login, you can change the Password\/secret question under \u201cUser and Preferences\u201d tab.<\/i><\/p>\n
Sukhraj> May I know that are you able to login your Comcast account with your current user name and password?<\/i><\/p>\n
STEPHEN & EDITH > Do you think you actually could anser yes or no tothe question? Has there been a security breach, just a yes or no will do.<\/i><\/p>\n
Sukhraj> It is no true.<\/i><\/p>\n
Sukhraj> Password reset up to you.<\/i><\/p>\n
STEPHEN & EDITH > Thanks. I really cannot remember what my favorite beverage is. I prolly answered that question 13 years ago. Shall I keep trying because I really don\u2019t want to give you numbers and stuff because who knows what evil lurks in the hearts of men.<\/i><\/p>\n
Sukhraj> May I know that are you able to login your Comcast account with your current user name and password?<\/i><\/p>\n
STEPHEN & EDITH > I am indeed, and I must say have been able to do so happily for many years. I\u2019D RATHER NOT CHANGE.<\/i><\/p>\n
Sukhraj> Your account is fully secured with Comcast.<\/i><\/p>\n
Sukhraj> I hope you understand due to customer account security is Comcast top most policy.<\/i><\/p>\n
STEPHEN & EDITH > Many thanks. Have a nice day.<\/i><\/p>\n
\u00a0<\/i><\/p>\n
\u00a0<\/i><\/p>\n
\u00a0<\/i><\/p>\n
\u00a0<\/i><\/p>\n
\u00a0<\/i><\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
It can be difficult, dealing with the cyberitic (if sybaritic, then why not cyberitic?) world. I received this week a warning that Comcast\u2019s servers had been hacked, and I should therefore change my password. I am grateful to my brain that I can remember my password, life being thusly iffy when you reach a certain […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1384","post","type-post","status-publish","format-standard","hentry","category-uncategorized","entry"],"_links":{"self":[{"href":"https:\/\/auslander.online\/index.php?rest_route=\/wp\/v2\/posts\/1384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auslander.online\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/auslander.online\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/auslander.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auslander.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1384"}],"version-history":[{"count":2,"href":"https:\/\/auslander.online\/index.php?rest_route=\/wp\/v2\/posts\/1384\/revisions"}],"predecessor-version":[{"id":1386,"href":"https:\/\/auslander.online\/index.php?rest_route=\/wp\/v2\/posts\/1384\/revisions\/1386"}],"wp:attachment":[{"href":"https:\/\/auslander.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/auslander.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/auslander.online\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}